Alternates for screensteps3/27/2023 Those answers typically work at the moment an end-user asks and receives an immediate response. While chat messaging platforms like Slack are helpful in centralizing where people can ask questions, it is difficult to return to conversations or search for answers in Slack. These best alternative lists have chat messaging platforms as alternatives to managing your company’s knowledge. It’s shocking for me to see what types of alternatives I’ve read on blog posts across the internet. Do THIS before you choose an alternative software All of the documents you store in SharePoint are separated into folders and sub-folders. SharePoint serves more as a document repository or document library. However, SharePoint doesn’t even describe itself as a knowledge base. Many companies use SharePoint as a knowledge base. This means it is used to store PowerPoint, Word docs, Excel files, and PDF files so that employees can access them when needed. SharePoint is most commonly used as a document management system. In this article, I provide a quick overview of SharePoint and the challenges people face when using SharePoint to manage their company’s knowledge. Let me assure you - with the right knowledge base you can centralize your knowledge and improve employee performance. Their employees could find the guides they needed and it was just messy.īecause of these experiences, they all but lost hope in knowledge management. Working for ScreenSteps - a knowledge base software company that simplifies content creation and employee access to guides - I’ve met with many customers who decided to switch from SharePoint. You've come to the right place if you’re looking for alternative software options that help with documentation and employee support. SharePoint is a nice add-on to your Microsoft 365 suite, but it isn’t meant to be the main player in your knowledge management plan. And, unfortunately, the biggest result you’ve been getting isn’t accessibility, but frustration. I don't mind commercial alternatives, but open source and/or free alternatives are welcome too.You’ve been using SharePoint to manage your company’s knowledge. Similarly, you could write a letter in Excel, yet no sane person would do so, as there are better tools for the job. While you could argue they are to match the features, they lack the focus and simplicity. Generic applications such as word processors (Pages, Word) or presentation tools (Keynote, Powerpoint).Simple, fast and complete (akin to the simplicity of Clarify, with steps and substeps, a title, screenshot and a description).So, what am I looking for ( requirements)? But the biggest advantage, other than its simplicity, was that everything remained editable: screenshots could be replaced, annotations moved, etc.Īlas, Clarify was discontinued, and ScreenSteps only survived as a hosted offer, with a scope very different than the initial product. You could quickly take screenshots, annotate them and add text. While there's nothing groundbreaking about the app, it was the combination of tools and the ease of use. Last but not least, Clarify allowed you to export to a number of common formats (e.g. Steps could have substeps, and that was all there was to it. A document consisted of steps, and each step consisted of: You didn't need to fiddle with placement on page, margins, etc. Word or Pages, but Clarify only had a limited set of tools, no more than what was needed for the task at hand. The site still exists today, but the software (understandably) no longer works (well). Clarify (and before that ScreenSteps) was an application I used on macOS to quickly create visual documentation.
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